Store Policy

Customer Care

Feel free to contact us if you have any questions or want a follow-up once you order. Please keep in mind that each piece is made to order and there is always a production time that varies between 3 to 6 weeks depending on the season. We are a slow fashion brand and depend on a local supply chain which means that unforeseen inconveniences may occur and delay our production process. We will do our part to maintain clear communication regarding any change in the production process.

Remember to always plan ahead if you have a specific event and wish to have your Vigo swim (or any made to order product) on time. We recommend to put your order TWO months prior to that date to avoid any disappointment. We are a small, independent, sustainable brand and work accordingly. This means unforeseen inconveniences may occur and we are not responsible for late orders if you didn't make it on time.

For Ready-to-Wear pieces, please contact us to arrange a visit to our San Juan studio or stay tuned to our stories and posts on Instagram.

Vigo is for life! If you already have one of our swimsuits and you think it needs a little love and a retouch (only stitching), send us an e-mail so we can set up a visit in our studio and get that done for you! We want for you to have this swimsuit forever!

Shipping Policy

Processing orders can take up to 6 weeks after your payment is authorized and verified. Once the order is processed and the label is printed, the estimated delivery is from 5 to 10 business days. This does not include holidays. Please contact us for current time information.

If for any reason more than two months has gone by since you put the order and you haven't received it, and we have not yet communicated with you for an ETA, we will take full responsibility and will go forward in making amends with given situation.

We recommend choosing PRIORITY MAIL which includes tracking number and up to $100 on insurance. We are not responsible for lost packages when choosing First Class Mail.

Exchanges

Swimwear:

NO exchanges, NO exceptions.

Clothes and accessories:

We accept returns and exchanges in all clothing and accessories within 3 weeks of being purchased and/or received and must be in perfect conditions, without use, with hang-tags and with receipt.

We don’t make refunds, we offer in store credit for returns - if you don't see anything you like at the moment, you have up to 2 years to use your credit!

We do not make any exchange on custom orders once they are paid in full, fitted and delivered. We do not apply in store credit for custom orders nor make refunds. No exceptions will be made.

ALL SALES AND DISCOUNTED ORDERS are final. No exchanges or returns on items bought on SALE will be accepted. No in store credit will be applied on items on SALE. Please note this when applying flash sale codes.

Change or Cancel an Order

If the order was made within 72 hours and you want to change or cancel it, please contact us via email with subject: Cancel/Exchange (and your order number).

Custom Orders

For Custom Orders there is an additional cost of $100 and measurements MUST be taken at our studio. This additional cost includes: custom style, made to measure and fittings. Please contact vigoswim@gmail.com to arrange a visit.

Privacy & Safety

We only use your personal information for shipping and contacting purposes.

Wholesale

For wholesale inquiries send us an e-mail:

Our products are handmade to order and there is a production time that fluctuates depending on the season and/or the volume of orders per week. For wholesale orders it can take up to three months for delivery depending on quantity. Minimum order is of 18 pieces (6 same styles). Contact us directly for more information

Payment Methods

Credit / Debit Cards - PAYPAL - Athmóvil