Store Policy
Customer Care
Feel free to contact us if you have any questions or want a follow-up once you order. Please keep in mind that each made-to-order piece has always a production time that varies between 2 to 4 weeks depending on the season. We are a slow fashion brand and rely on a local supply chain, so unforeseen inconveniences may occur and delay our production process. We will do our part to maintain clear communication regarding any change in the production process.
Remember to always plan if you have a specific event and wish to have your Vigo swim (or any made-to-order product) on time. We recommend putting your order TWO months before that date to avoid any disappointment.
We offer ready-to-ship pieces in a limited variety of styles, prints, and sizes. They are available in limited quantities and are usually one of each.
You can also visit our studio located at La Goyco in Calle Loíza, San Juan, Puerto Rico. You can try on our swimsuits and purchase in-shop or take your measurements for a custom size order. Check our store hours on the Home Page.
Vigo is for life! Read carefully for our mending warranty:
- Since we pride ourselves in making high-quality swimwear, we commit with our clients to cover any mending for free within the first two years of purchase. This includes only stitching.
- Pieces that are three years or older and need an overall change of elastic and stitching have a $30 fee.
Send us an e-mail or a DM to set up a visit in our studio, or have it shipped to us and get that done for you! We want you to have this swimsuit forever!
Shipping Policy
Processing orders can take up to 6 weeks after your payment is authorized and verified. Once the order is processed and the label is printed, the estimated delivery is from 5 to 10 business days. This does not include holidays. Please contact us for current time information.
We recommend choosing PRIORITY MAIL which includes a tracking number and up to $100 on insurance. We are not responsible for lost packages when choosing First Class Mail.
Exchanges or Returns
Swimwear:
We only make exchanges for swimwear tops. All bottoms are final sale due to safety and hygiene. Other styles of bottoms like skirts or shorts for cover-ups are accepted.
Clothes and accessories:
We accept exchanges in all clothing and accessories within 2 weeks of being purchased and/or received and must be in perfect condition, without use, and with our hangtag.
We don’t make refunds, we offer in-store credit for returns that expire within 2 years since the credit was made.
We do not make any exchange on custom orders once they are paid in full, fitted, and delivered. We do not apply in store credit for custom orders nor make refunds. No exceptions will be made.
ALL SALES AND DISCOUNTED ORDERS are final. No exchanges or returns on items bought on SALE will be accepted. No in-store credit will be applied to items on SALE. Please note this when applying flash sale codes.
Change or Cancel an Order
If the order was made within 72 hours and you want to change or cancel it, please contact us via email with the subject: Cancel/Exchange (and your order number).
Privacy & Safety
We only use your personal information for shipping and contacting purposes.
Wholesale
For wholesale inquiries contact us.
Payment Methods
Credit / Debit Cards - PAYPAL - Athmóvil - Cash